Function page: Terms and Conditions

Our Terms and Conditions

Dear Customer,

Our general terms and conditions together with the agreed travel program, the general information, form your travel contract with Morrissa Tours and Safaris. The special features of experience and adventure travel in East Africa are taken into account.

1. Conclusion of the travel safari contract 
   With the registration, the customer offers Morrissa Tours and Safaris as the safari operator a binding offer to conclude a travel safari contract. The registration can be made in writing, verbally or by telephone. It is also carried out by the applicant for all participants listed in the registration. The contract comes about with the acceptance by Morrissa Tours and Safaris as the safari Morrissa Tours and Safaris will issue a travel confirmation to the customer upon receipt of the deposit.
2. Payment 
   A deposit of 50% of the safari price is due upon conclusion of the contract and creation of the invoice. The deposit will be deducted from the safari price. The remaining safari price is due four weeks before departure. For short-term bookings (from 4 weeks before the start of the safari), the entire safari price is due immediately.
3. Services 
   The scope of all services results exclusively from the service description of Morrissa Tours and Safaris plus the relevant safari confirmation, taking into account the tender in the currently valid brochure. Subsidiary agreements must be in writing and must be expressly confirmed by Tsakani Expeditions.
4. Service and Price Change
   Deviations of individual safari services from the agreed content of the safari contract, which become necessary after the conclusion of the contract and which are not brought about by Morrissa Tours and Safaris in bad faith, are permitted provided they are not significant and do not affect the overall design of the booked safari. This applies in particular if official measures or weather conditions in the countries visited force changes to the safari itinerary. In the event of price increases by service providers after the conclusion of the contract, Morrissa Tours and Safaris is entitled to pass these increases on to the traveler. The safari organizer must inform the safari participant of such price changes immediately. In the event of an increase of more than ten percent, the latter can withdraw from the travel contract within 2 weeks of notification by means of a written declaration.
5. Withdrawal by customers, rebooking, non-appearance, early termination of travel
   The traveler can withdraw from the safari at any time. The receipt of the written declaration of withdrawal at Morrissa Tours and Safaris is decisive. A rebooking is considered a withdrawal with a new registration. If you withdraw from the safari contract, the following flat-rate cancellation fees must be paid.

• Up to 45 days before the start of the safari 10% of the safari price
• From the 44th day up to 30 days before the start of the safari 40% of the safari price.
• From the 29th day up to 8 days before the start of the safari 70% of the safari price.
• From the 7th day before the start of the safari 100% of the safari price.
• Failure of the traveler to start the safari is considered a cancellation on the day of departure, i.e. 100% of the safari price.

Note on Round Trips

• 50% deposit immediately upon booking confirmation
• No refund after booking confirmation and deposit If the withdrawing traveler provides a replacement, no cancellation fees will be charged. If the traveler breaks off the safari prematurely, there will be no refund of the equivalent value of services not used. In this case, the traveler is responsible for his or her onward or return journey

6. Unused Services
   If the traveler does not make use of individual safari services due to an early return journey or for other compelling reasons, Morrissa Tours and Safaris will endeavor to reimburse the service providers for the expenses saved. This obligation does not apply if the services are completely insignificant or if the reimbursement conflicts with statutory or official provisions.
7. Withdrawal by Morrissa Tours and Safaris
   Morrissa Tours and Safaris can withdraw from the safari contract up to 3 weeks before the start of the safari if the minimum number of participants specified in the safari description is not reached. In this case, the amount paid will be refunded minus a processing fee of 10%. Further claims do not exist.